Returns & Refunds
Please review the information below regarding order cancellations, return eligibility, return shipping, refunds, and return procedures.
Order Cancellation
We accept order cancellation requests before an order has entered processing, production, or shipment.
• Orders successfully cancelled before processing or shipment will receive a full refund.
• Once an order has entered processing or has been shipped, it can no longer be cancelled.
Returns
Eligible items may be returned within 14 days of the date you receive your order.
To qualify for a return, the item must:
• Be unused, unworn, and in its original condition.
• Be returned in its original packaging.
• Include proof of purchase, such as your order confirmation or receipt.
Please do not return any item directly to the manufacturer.
Return Shipping
Customers are generally responsible for return shipping costs unless the return is required because of an error on our part, such as receiving a damaged, defective, or incorrect item.
Customers will be charged shipping costs no more than once for each order, including returns.
No restocking fees will be charged for approved returns.
If the item you receive is damaged, defective, or incorrect due to our error, we will cover the applicable return shipping costs.
Return Process
Before returning any item, please contact our Customer Support team to request return authorization.
Once your request has been reviewed and approved, we will provide:
• The applicable return shipping address.
• Detailed return instructions.
Returns sent without prior authorization may not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you by email that the return has been received.
After the inspection is completed, we will let you know whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 5–15 business days. The exact time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.
Late or Missing Refunds
If you have not received your refund after the estimated processing period, please complete the following checks:
1. Check your bank account again.
2. Contact your credit card company or payment provider, as additional posting time may be required.
3. Contact your bank, as internal processing times may vary.
If you have completed these steps and still have not received your refund, please contact our Customer Support team.
Return Address
The applicable return address will be provided by our Customer Support team after your return request has been reviewed and approved.
Please do not return any product before contacting Customer Support. Unauthorized returns may not be accepted and may delay the return or refund process.