FAQ
Find helpful information about ordering, payment, shipping, returns, and customer support.
Shopping
How do I place an order?
Browse our products, add the items you would like to purchase to your cart, and follow the on-screen instructions to complete checkout.
After your order has been placed successfully, you will receive an Order Confirmation Email.
Can I modify or cancel my order?
If you need to make changes to your order or request a cancellation, please contact us as soon as possible.
Order changes and cancellations are accepted before 11:00 PM (PDT, GMT-7) on the same day your order is placed.
Once an order has entered processing or has been shipped, it can no longer be modified or cancelled.
I didn't receive my confirmation email. What should I do?
Please check your spam, junk, or promotions folder first.
If you still cannot locate your Order Confirmation Email, please contact our Customer Support team and we’ll be happy to assist you.
Payment
Which payment methods are available?
We support a variety of secure payment methods available during checkout.
Available options may include major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other payment methods supported in your location.
Can I use a promotional or discount code?
Yes. Enter your valid discount code in the designated field during checkout before completing your payment.
If the code is valid and your order meets the applicable promotion requirements, the discount will be reflected in your order total.
Shipping
When will my order arrive?
Orders are generally processed within 5 business days.
Estimated delivery is 10–20 business days after shipment. Actual delivery times may vary depending on your location, customs procedures, carrier operations, and other circumstances outside our reasonable control.
How do I track my package?
After your order has been shipped, you will receive a Shipping Confirmation Email containing your available tracking information.
What happens if my package is delayed?
Shipping delays may occasionally occur due to weather conditions, customs inspections, transportation disruptions, high shipping volumes, or other carrier-related circumstances.
If your package appears to be significantly delayed, please contact us and we’ll be happy to help review the available shipment information.
Returns & Refunds
Can I return my order?
Eligible products may be returned within 14 days after you receive your order, subject to the requirements of our Return & Refund Policy.
Please contact Customer Support before returning any item so that we can provide the applicable return instructions.
What if I receive the wrong or damaged product?
Please contact us with your order number, a brief description of the issue, and clear photos showing the product and the problem. We will review the information provided and assist you with an appropriate solution.
How long does the refund process take?
Once your return has been received and inspected, approved refunds are typically processed within 5–15 business days.
The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
How can I contact your support team?
Our Customer Support team is available to assist with questions related to your shopping experience.
Our contact information is also included in your Order Confirmation Email for your convenience.
Is my personal information protected?
We take the privacy of personal information seriously and handle information in accordance with our applicable privacy practices.
For more information about how personal information is collected, used, and handled, please review our Privacy Policy.